Refund Policy

Last Updated: 13-08-26

At Iconicus Desk, we want our customers to have a clear understanding of our products and services before making a purchase. This Refund Policy explains when refunds may be available for subscriptions, plans, and other paid services offered through Iconicus Desk.

1. Subscription & Paid Services

Iconicus Desk provides subscription-based business software, including:

  • HR Management System (HRMS)
  • Workforce Management (WFM)
  • Customer Relationship Management (CRM)
  • Campaign Management
  • Helpdesk
  • Inventory Management
  • Other related software, services, and customized solutions

Subscription fees are charged according to the plan selected by the customer at the time of purchase.

2. Free Trial

Where a free trial is offered, customers are encouraged to use the trial period to evaluate the software and determine whether it meets their business requirements.

A paid subscription may begin after the trial period or when the customer selects a paid plan, depending on the applicable offer.

We recommend reviewing the selected plan and features before completing payment.

3. Refund Eligibility

Refund requests may be considered in the following circumstances:

  • A duplicate payment was made accidentally.
  • The customer was charged an incorrect amount due to a billing error.
  • A technical or service issue caused a payment to be processed incorrectly.
  • A refund is required under applicable law.

Refunds for other circumstances may be reviewed by our team on a case-by-case basis.

4. Non-Refundable Services

Unless otherwise agreed in writing or required by applicable law, payments may not be refundable for:

  • Subscription periods that have already started.
  • Unused portions of an active subscription.
  • Failure to use the software after purchase.
  • Change of business requirements after purchase.
  • Services or features that were available and accessible under the selected plan.
  • Customized development or implementation work that has already been started.
  • Setup, onboarding, configuration, or other professional services that have already been delivered.

5. Customized Software & Development

Iconicus Desk may provide software customization based on a customer’s specific business requirements.

Because customized development involves planning, configuration, development, testing, and resources dedicated specifically to the customer, custom development fees may be non-refundable once development or implementation has started.

Any specific refund terms for customized projects will be communicated and agreed upon before the work begins.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Company or customer name
  • Registered email address
  • Invoice or transaction number
  • Subscription/product purchased
  • Date of payment
  • Reason for the refund request

You can contact us through our official support/contact channel.

Our team will review the request and may contact you for additional information if required.

7. Refund Review

Once we receive a refund request, our team will review the circumstances of the request.

If the request is approved, we will initiate the refund using the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or card issuer.

8. Cancellation

Customers may request cancellation of their subscription according to the terms applicable to their selected plan.

Cancellation will generally prevent future renewals but does not automatically create a refund for the current billing period.

To avoid the next renewal charge, customers should submit cancellation requests before the next billing date.

9. Changes to This Policy

Iconicus Desk may update this Refund Policy from time to time to reflect changes in our services, billing practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

10. Contact Us

If you have questions about this Refund Policy, billing, cancellation, or a refund request, please contact us.

Email: info@iconicussoft.com
Website: Iconicus Desk
Phone: +91 8460872360

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